SUPPORT
FREQUENTLY ASKED QUESTIONS
Q: I
get an error stating "Location" or "L%20". What
does this mean?
Q: How
quickly will my order be shipped?
Q: Why is my state not
on the pull-down list?
Q: Why is my country
not on the pull-down list?
Q: I have placed an
order over $400 and my only choice is Express mail. Why is this?
Q: Can I pay using a
Money Order?
Q: Can I place my order
over the phone?
Q: Why aren't the videos
available in VHS format?
Q: How can I get notified
about new releases? Do you have a newsletter?
SUPPORT ISSUES:
I never received my
order and it's been more than 6 business days since I placed my order.
-- click
here to contact our support department --
I am having problems
placing my order. My credit card is rejected. Why?
-- click
here to contact our support department --
The site is giving me
errors or is not working correctly even before I submit my credit card.
Why?
-- click
here to contact our support department --
Q:
I get an error saying wrong Location. Why?
A: Because this is an adult
online store, our merchant bank requires that we take extra measures against
fraud. Therefore it is important that you enter your address exactly
as it appears on your bank statement. A simple difference such as using
"Blvd" instead of "Bl" may mean that your address will not verify. If
you continue to have problems with this, please contact support
here.
<back
to top>
Q:
How quickly will my order be shipped?
A: All orders ship within
2 business days. If you place your order on Monday before 5 PM PST, it will
ship no later than Wednesday. If placed after 5 PM, it will ship no later
than Thursday. Orders placed after 5 PM on Friday will go out no later than
the following Tuesday.
<back to top>
Q: Why is my state not
on the pull-down list?
A: Unfortunately, due to
legal reasons, we do not ship to several states.
<back
to top>
Q: Why is my country
not on the pull-down list?
A: We can only ship to
countries that take United States Postal Service Global Priority or Global
Express packages. Italy, as an example, does not so we cannot ship
there. Germany does take the services, but it is illegal to import
pornography, so we cannot sell to Germany either. There are several
countries that we cannot accept credit card transactions from due to a high
incidence of fraud. If you do not see your country in our pull down
list, then we cannot ship to your country.
<back
to top>
Q: I have placed an
order over $400 and my only choice is Express mail. Why is this?
A: On large orders we need
to be able to track the package all the way to delivery, with a signature
upon receipt.
<back
to top>
Q: Can I pay using a
Money Order?
A: Yes, just use the store
as if you were placing an order with a credit card. When you get to the page
that asks for your credit card information, print it out. Send us a money
order in US dollars along with a copy of your driver's license or other government
issued I.D. that shows you are 18 years old or older. Mail the order printout,
the money order, and your I.D. to:
Jake Cruise Media
Dept: OS
9501 Clybourn Avenue
Sun Valley, CA 91352
IMPORTANT: REMEMBER THAT IF YOUR STATE IS NOT IN
THE PULL DOWN MENU WE CANNOT SHIP TO YOU EVEN IF YOU PAY BY MONEY ORDER!
<back
to top>
Q: Can I place my order
over the phone?
A: Yes you can. First,
use the store as if you were placing an order with a credit card. When you
get to the page that asks for your credit card information, print it out
or have it up on your computer monitor when you call. If you are in the U.S.
call us toll free at 866-478-1597. If you are outside the U.S., or if you
live in the Los Angeles area, call us at 818-394-9660.
<back
to top>
Q: Why aren't the
videos available in VHS format?
A: There just isn't enough
demand for VHS to make it profitable to produce a VHS version.
<back
to top>
Q: How can I get notified
about new releases? Do you have a newsletter?
A: I put out a weekly newsletter
which announces all new releases, as well as web site updates. To subscribe, click
here.
<back
to top>
| 
Categories
Your cart
Log In or Register