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TERMS
AND CONDITIONS
We are committed to protecting your privacy online.
Click here to view our "Privacy" page
in order to demonstrate our firm commitment to protecting the privacy of
our shoppers.
Click to go directly to the paragraph which
contains information on:
- What kind of security does Jake Cruise use?
- What information does Jake Cruise collect
from you?
- What methods of payment does Jake Cruise
accept?
- Order Processing / Order Confirmation / Order
Status
- Who bills your credit card?
- Our shipping policy and different shipping
options
- Returns
- Fulfillment
- Personal Information disclosure to other
parties
- Compliance with Service of Process or Law Enforcement
- Contacting Jake Cruise
Top of Page
What kind of security does Jake Cruise use?
All online transactions at Jake Cruise are handled with industry-standard
128-bit SSL encryption. When you enter your credit card number into the order
form, it is transmitted across the Internet in an encrypted (scrambled) form,
and then decoded when it gets to us. It supports industry-standard 128-bit
SSL encryption.
"The prevalent opinion...is that online credit card use is actually no
riskier for consumers than traditional "low-tech" transactions." Imagine
what can happen to your credit card at a restaurant when you hand it to a waiter. He
or she has plenty of time to copy that information and then use it or sell
it. So online transactions are at times safer than regular daily transactions.
What information does Jake Cruise collect
from you?
In order to better provide you with numerous products and services, we collect
two types of information about our visitors: Personally Identifiable Information
and Non-Personally Identifiable Information. Our primary goal in collecting
information from you is to provide you with a smooth, efficient, and eventually
a customized experience while using our site.
Non-Personally Identifiable Information
This refers to information that does not by itself identify a specific
individual. We gather certain information about you based upon where you
shop on our site in several ways. This information is compiled and analyzed
on both a personal and an aggregated basis. This information may include
the Web site's Uniform Resource Locator ("URL") that you just came
from, which URL you next go to, what browser you are using, and your Internet
Protocol ("IP") address. A URL is the global address of documents
and other resources on the World Wide Web. An IP address is an identifier
for a computer or device on a Transmission Control Protocol/Internet Protocol
("TCP/IP") network, such as the World Wide Web. Networks like the
web use the TCP/IP protocol to route information based on the IP address
of the destination. In other words, an IP address is a number that is automatically
assigned to your computer whenever you are surfing the web, allowing web
servers to locate and identify your computer. Computers require IP addresses
in order for users to communicate on the Internet, browse and shop.
While your shopping...
We collect IP addresses for the purposes of system administration, to
gather broad demographic information, to enable ads to be served on our site,
to report Non-Personally Identifiable Information to our advertisers, and
to monitor the level of activity on our site. We collect information from
visitors to our site regarding the URLs they came from, their IP addresses,
domain types (e.g., .com or .org), the browser type used to come to the site,
the country, state and telephone area code where their servers are located,
the pages of our site that visitors viewed during their visit, and any search
terms entered on our site.
While your ordering...
When you order from us, we collect personally identifiable information
from you. If you order one of our products or services, we will collect and
maintain your name, e-mail address, billing address, shipping address, telephone
number, product selections, credit card or other payment information, order
number, referring URL, IP address. NOTE: CREDIT CARD INFORMATION IS NOT STORED.
IT IS ONLY USED AT THE TIME OF ORDERING. We collect this, and other information,
as disclosed in this Policy, in order to fill your order, to communicate
with you about your order and to send you promotional materials via email.
Before confirming your order, you will have the opportunity to review the
product order form and make changes and additions to the information it contains
and these changes will be automatically kept for future use.
It is important to note that these practices are very common online.
Every retail and non-retail website gathers all of this imformation we've
listed above.
Sales Tax
We ship from California. All orders delivered to a California address will be
charged with an 9.25% sales tax.
Payment Method
We accept Visa, MasterCard, Discover, American Express, Money Order. We verify
all orders. Your credit card address must match the billing address on your
order or it will not be shipped until corrected. For "Money
Order" customers, we will cancel your order if we do not receive
your payment within 2 weeks after your placed order. Mailed in orders must
have a completed order form including a signature verifying your age and intention
to order adult-oriented material.
Order Confirmation / Order Status
If you provide your email address, you will receive an email confirmation from
us. Please print out this confirmation and keep it for your own reference.
If you need to check the status of your order, please Email us and use your
order number for reference. If you are not sure if we received your order,
please mail us and IT IS IMPORTANT THAT YOU DO NOT RE-SUBMIT YOUR ORDER.
Order Processing:
Our cut-off time is 2:00pm PT. Every order made after 3pm will be processed
on the next day. We do not ship on weekends or holidays. Please allow 24 hours
for processing your order. All shipping times and dates are subject to change
without notice.
Billing
Your credit card billing statement will be from J Cruise Media...not JakeCruise.com
or SG4GE.com.
Shipping
Your order will arrive in a standard envelope or box, with only the
video order and receipt (maybe one of our postcards). You will never receive
any unsolicited material from other vendors. The return address label is
from "J Cruise Media" at our North Hollywood address.
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We can NOT ship any of our products to third parties due to age verification
requirements. This means you may not order for a friend and have the package
shipped to them. You may have a shipping address different from your billing
address, as long as the recipient is the same.
No shipping on weekends or U. S. Federal Holidays.
If you live in Kentucky, Oklahoma, Tennessee or Utah, we
cannot accept your order due to State or local county law.
Shipping and Handling Charges
The shipping charges will be calculated and displayed for you after you type
in your shipping information.
Shipping Methods
Jake Cruise ships all products by United States Postal Service (USPS). Shipping
is dependent on where you are located and what level of service you select,
and the weight of the product you order. Jake Cruise offers USPS 1st Class
(3 - 6 days), Priority Mail (2-4 days), USPS Express Mail (1-2 days), USPS
Global Priority Mail (7-10 days), and USPS Global Express Mail (2-5 days).
We calculate shipping charges based on USPS terminal rates and a low handling
fee. Just for your assurance before you fill out the customer information and
payment information the shipping charge will appear on the page. You will know
the exact amount of shipping cost for your purchase before you actually need
to submit your payment information. There will be no "Hidden" charges.
Depending on the size of your order, you may not qualify for the less expensive
shipping. Choosing 1st class when buying more than 2 or 3 DVDs (depending
on whether they are single scene or multi scene DVDs) would cost the same
as Priority Mail, so 1st class is not offered. If your order is significantly
large we may require that it be sent Express Mail to ensure a signature upon
delivery.
International Shipping
SHIPPING CALCULATIONS FOR INTERNATIONAL ORDERS are based on the total weight
of the order. **VERY IMPORTANT**
International customers please check with your country for restrictions,
duties, and taxes collected from your country. THERE WILL BE NO REFUND ON
SHIPPING COSTS IF YOUR PRODUCT IS REJECTED AND RETURNED BY CUSTOMS OR DELIVERY
FAILURE ATTEMPT.
Please keep in mind, that we will make every effort to get your order out
to you as soon as we possibly can. Express by USPS DOES NOT mean that we
will be able to get the order on its way the next day. Credit card processing
time must still be done for all orders (including Express). By choosing Express
delivery, you are speeding up the shipping time, not the time it takes to
process your order. We work very hard and diligently to process and ship
orders in a timely manner. Orders usually go out within 1 or 2 days.
Returns
NO ORDER CANCELLATIONS AFTER SHIPPING
Your order is sent directly to the shipping department for processing.
Be sure that your order is correct before hitting the SUBMIT ORDER button. We
cannot cancel your order if it has already been shipped to you.
ALL CONFIRMED ORDERS WILL BE SHIPPED.
If you receive a defective video directly from us, send it back within 30
days of purchase via U.S. Mail and we will replace the video title for
title. Please include a copy of the sales receipt, or the confirmation
email you received after placing your order. NO exchanges or refunds on
videos that are not defective. ALL SALES ARE FINAL.
Fulfillment
The information collected by Jake Cruise is used only for the limited purposes
of processing orders, keeping you informed about your order status, for statistical
purposes, for improving our site and its performance, and to
notify you of products or special offers that may be of interest to you. We
will disclose your Personally Identifiable Information to third parties to
charge your credit card, fill your order, deliver your order, and provide customer
service. For example, we must release your credit card information to the card-issuing
bank to confirm payment; and release your address and telephone information
to the order fulfillment center to deliver products that you ordered.
We will never sell, lease, distribute or give away your information to any
other party for the purposes of their advertising to you or contacting you
for any other reason.
Personal Information disclosure to other
parties
We may release account information when we believe that such release is reasonably
necessary to enforce or apply our Terms and Conditions or to protect the rights,
property, and safety of Jake Cruise, our users, or others. If customers do
not pay us for products ordered, we may submit their account information to
a third party collection agency.
Except as otherwise stated in this Policy, at present Jake Cruise DOES NOT
DISCLOSE its customers' Personally Identifiable Information to other merchants.
Compliance with Service of Process or
Law Enforcement
| Jake Cruise fully cooperates with law enforcement agencies in identifying
those who use our services or products for illegal activities. Jake Cruise
may be required by law enforcement or judicial authorities to provide
Personally Identifiable Information to the appropriate governmental authorities. |
We will disclose Personally Identifiable Information upon receipt of a court
order, subpoena, or to cooperate with a law enforcement investigation. We reserve
the right to report to law enforcement agencies any activities that we in good
faith believe to be unlawful. All models depicted in this web site, and the
videos for sale through this web site, were eighteen (18) years of age or older
when filmed. The records required by Title 18 USC 2257 with respect to all
of the graphical material found on Jake Cruise are kept by R. Alonso, the Custodian
of Records, at 9501 Clybourn Ave, Sun Valley, CA 91352. Jake Cruise Media holds
on file each model release and copied photo ID for every model found on our
site and for the videos we sell.
Contacting Jake Cruise about privacy questions or concerns
If you have any questions about this Privacy Policy, the practices
of this site, or your dealings with this site, please contact Jake Cruise
by sending a letter to:
Attn: Customer Service
Jake Cruise Media
9501 Clybourn Avenue
Sun Valley, CA 91352
818-394-9660
You may also contact us by e-mail at Customer
Support
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